FREQUENTLY ASKED QUESTIONS
Updated 01/01/2026

General Registration

I have not received my account welcome email.

There is a chance your welcome email was caught by your spam filter. Search your spam folder and inbox for an email from info@classichome.com.

I submitted my information and received an error message.

  • Please double check that you typed your customer number and email address correctly without any extra spaces before or after anything you typed. Then, resubmit your registration information.
  • If you still receive the error message, try registering with another email address you believe is associated with your account.
  • If this second address is successful, you will be able to create an account and log in immediately.
  • Once logged into the account, you can add additional members using Team.
  • If the second email was not successful, send an email to info@classichome.com with your customer number and email address you believe are associated with the account. Someone from our customer service team will get back to you within 1-2 business days.
Account Holders

I had an account on your previous website but never purchased. Do I need to create a new account?

  • No, you should use the email you registered with previously
New Customers

I am new to Classic Home and would like to shop. Do I need to create an account?

  • Yes, visit our registration page and complete the full registration form
  • Allow 1-2 business days for us to review your registration information
  • Once approved, you will receive a welcome email with a link to our login page