We accept Visa, American Express, MasterCard, and Discover. You can also speak to our accounting department about receiving credit terms.

We welcome the opportunity to partner with new online vendors. Please speak to our customer service department about program requirements and our management’s approval process.

All damage claims must be made within 7 days of receipt of shipment. Will call orders must be inspected at time of pick up. All returns must have an claim number. Unauthorized returns will not be accepted. Returns of undamaged product must be pre-authorized and will be assessed a 20% restocking fee + freight returned costs

Submit claim, product images, and reason for return directly from your account page. A Claim Specialist will follow up within 3 – 5 business days.

• Click on Claims tab
• Click on the order you want to submit a claim against from the drop-down menu
• Check the box next to the item(s) you want to return
• Answer questions about the product(s)
• Upload product photos
• Click “Submit Claim” button
• You will automatically receive a submission confirmation email
• A Claim Specialist will follow-up with you within 3 – 5 business days

We have hundreds of Ready to Ship products on our website. Use the Availability filter while browsing to shop in-stock pieces.

Our direct container program ships products straight from our factories to your location, offering you substantial discounts on hundreds of products. Ask your account manager for further details.

Yes, you may request changes or cancellations within 72 hours of placing your order. After that time, we cannot make modifications or cancel the order, as processing would have already begun.

All sales of Made-to-Order Classic Custom items are final after the 72-hour cancellation window. Each piece is crafted specifically for you, so we are unable to accept returns or exchanges.

If your item arrives with visible damage or a manufacturing defect:

• Please note the issue on the Bill of Lading (BOL) at the time of delivery.
• Contact us within 48 hours of receiving your item.

Our team will work with you promptly to resolve the issue.

• Our furniture typically ships on floorload via LTL or FTL carriers. Our Freight Program guarantees your shipping rate once you meet our established minimum, helping you maintain consistent costs. See our Freight section for full program details.
• You will receive a standard shipping time and cost estimate at checkout on our website. Please contact customer service in advance to receive an additional quote for special delivery requirements (e.g., lift gate service, delivery appointment, etc.).
• Once your order is confirmed and account status and payment method are verified, in stock product will ship within 3 – 5 business days. New or out-of-stock product requires a longer lead time. Daily Inventory levels, including incoming quantities, are updated live on our website at final checkout in the cart.
• Download the full terms and conditions for Classic Home's Freight Program.

• Will call pick up is by appointment only. Your Account Specialist or Territory Sales Manager will contact you to schedule an appointment once we send your order acknowledgement. Your pick-up date must be scheduled for at least two full business days after date of acknowledgement, depending on order volume. Please provide 24-hour notice if you need to make a change. Our pick-up hours are Monday-Friday, 7am-4pm PST.

There is a chance your welcome email was caught by your spam filter. Search your spam folder and inbox for an email from info@classichome.com.

I submitted my information and received an error message.

• Please double check that you typed your customer number and email address correctly without any extra spaces before or after anything you typed. Then, resubmit your registration information.
• If you still receive the error message, try registering with another email address you believe is associated with your account.
• If this second address is successful, you will be able to create an account and log in immediately.
• Once logged into the account, you can add additional members using Team.
• If the second email was not successful, send an email to info@classichome.com with your customer number and email address you believe are associated with the account. Someone from our customer service team will get back to you within 1-2 business days.

I had an account on your previous website but never purchased. Do I need to create a new account?

• No, you should use the email you registered with previously

I am new to Classic Home and would like to shop. Do I need to create an account?

• Yes, visit our registration page and complete the full registration form
• Allow 1-2 business days for us to review your registration information
• Once approved, you will receive a welcome email with a link to our login page